About Asiacruit

At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We are expanding our operations and seeking Customer Service Representatives with collections experience to join our team to support recovery efforts, deliver exceptional customer engagement, and help maintain portfolio performance.

Position Overview:

The Customer Service Representative — Collections engages customers to resolve past-due accounts, negotiates repayment arrangements, and maintains accurate account records. This role balances achieving recovery targets with delivering a respectful, compliant, and customer-focused experience. The ideal candidate demonstrates strong communication and negotiation skills, resilience, and attention to detail.

Key Responsibilities:

1. Customer Contact and Account Management
   (1) Make outbound and receive inbound calls to customers across assigned portfolios to collect past-due balances;
   (2) Verify customer information, discuss account status, and negotiate payment plans or settlements in accordance with company policy;

2. Payment Processing and Follow-up
   (1) Secure promises to pay, process payments through approved channels, and document agreed arrangements accurately;
   (2) Conduct timely follow-up on missed promises, update account status, and re-negotiate terms when appropriate.

3. Compliance and Customer Experience
   (1) Adhere to fair debt collection practices, company policies, and applicable regulations during all customer interactions;
   (2) Manage disputes and escalations professionally, escalating complex cases to supervisors or specialist teams as needed.

4. Recordkeeping and Reporting
   (1) Maintain accurate and timely notes in the collections system and update payment activity;
   (2) Meet daily and weekly productivity and quality targets, and contribute to performance reporting.

5. Process Improvement and Teamwork
   (1) Provide feedback on contact strategies, scripting, and system workflows to improve contact rates and recovery outcomes;
   (2) Collaborate with team leads, analytics, and operations to support campaign execution and continuous improvement initiatives.

6. Risk Identification and Escalation
   (1) Identify potential fraud or suspicious account activity and escalate per company procedures;
   (2) Support legal referral processes by preparing required documentation and account histories when necessary.

Qualifications:

1. Education and Experience
   (1) High school diploma or equivalent; college degree in Business, Finance, or related field preferred;
   (2) Minimum 1–3 years of collections, customer service, or contact center experience preferred.

2. Skills and Technical Requirements
   (1) Strong verbal and written communication skills with demonstrated negotiation ability;
   (2) Comfortable using collections systems, dialer platforms, and CRM tools; basic MS Excel skills for tracking and reporting.

3. Core Competencies
   (1) Customer-focused, resilient, and results-driven with strong attention to detail;
   (2) Ability to work under pressure, manage time effectively, and prioritize collections activities.

4. Compliance and Integrity
   (1) Knowledge of or willingness to learn fair debt collection practices and applicable regulations;
   (2) High level of integrity, confidentiality, and professionalism when handling customer information.

5. Preferred
   (1) Experience in financial services, utility billing, or lending environments;
   (2) Multilingual ability is an advantage (fluency in English and Cebuano preferred);
   (3) Prior exposure to target-driven environments and performance-based incentives.

Work Setup Details
1. Amenable to work 6 times a week (Monday to Saturday)
2. 8am to 5pm or 9am to 6pm
3. Onsite (BGC)

Why Join Asiacruit

• Collaborative environment with cross-functional teams and global projects.

• Opportunities for professional growth, training, and certification support.

• Competitive compensation and performance-based incentives.

• A culture that values innovation, continuous learning, and inclusion.

Ready to join our team? Apply now at https://asiacruit.com or send your resume to careers@asiacruit.com with the subject line “Customer Service Representative — Collections – [Your Name]”.