About Asiacruit

At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent for both local and global markets.

About the Role

We're looking for a System Engineer I to provide hands-on technical support and system administration across multiple client environments.

This is not a basic helpdesk role. You'll work across Microsoft 365, Windows systems, identity and access management, endpoints, networking, security, backup and recovery, while supporting day-to-day IT operations for US-based clients.

You'll be part of a managed IT services environment, where you'll support different client environments, take ownership of technical issues through resolution, and work closely with senior engineers when more complex or higher-risk issues require escalation.

This is an early-career engineering role with opportunities to build broader experience across cloud, infrastructure, cybersecurity, disaster recovery, automation, and client-facing IT service delivery.

What You'll Do

• Provide hands-on technical support and system administration across multiple client environments.

• Administer and troubleshoot Microsoft 365 environments, including Entra ID, Exchange Online, user accounts, licensing, access, and endpoint/device administration.

• Support and troubleshoot Windows endpoints, applications, peripherals, and common network/connectivity issues.

• Support Windows Server, Active Directory, Group Policy, virtualization, and hybrid environments where applicable.

• Monitor and respond to technical issues and security alerts across endpoint, identity, email, and related security platforms.

• Support endpoint security, access controls, patching, software deployment, and security configurations in line with established standards.

• Monitor backup and disaster recovery systems, investigate routine failures, and support scheduled restore and recovery-validation activities.

• Support client onboarding, offboarding, environment discovery, implementation, and technical projects.

• Communicate directly with client users and stakeholders regarding technical issues and assigned projects.

• Use ticketing or PSA systems to track, document, and resolve incidents and service requests.

• Maintain accurate technical documentation, system records, inventories, diagrams, and knowledge articles.

• Use and progressively develop PowerShell or other automation tools to improve IT operations.

• Troubleshoot issues methodically, identify root causes, and take ownership through resolution.

• Escalate complex or higher-risk issues appropriately with clear diagnostics and supporting evidence.

• Coordinate with senior engineers, security teams, vendors, and service providers when required.

• Support other IT operational requirements and projects as needed.

What We're Looking For

IT Support / System Administration Experience – Required

• Minimum 2 years of hands-on experience in IT support, system administration, system engineering, or a similar role.

• Helpdesk experience, internships, OJT, or relevant lab experience can be considered.

• Hands-on experience troubleshooting Windows environments, endpoints, applications, peripherals, and common technical issues.

• Strong foundational knowledge of networking and the ability to troubleshoot issues methodically.

Microsoft 365 – Required

• Working familiarity with Microsoft 365 administration is required.

• Experience or practical exposure to Entra ID, Exchange Online, and endpoint/device administration.

• Experience may come from professional work, hands-on labs, or relevant certification study.

PowerShell – Required

• Basic PowerShell familiarity is required.

• Able to safely read and run basic scripts.

• Willingness and aptitude to learn how to modify and develop scripts.

English Communication – Required

• Good written and spoken English communication skills are required.

• Able to communicate clearly with both technical and non-technical users.

• Comfortable supporting US-based clients and explaining technical issues clearly.

Managed IT / Multi-Client Experience – Preferred

• Experience working for a managed IT service provider, IT outsourcing company, service desk, or other environment supporting multiple clients is an advantage.

• Experience with RMM, MDM, endpoint security/EDR, PSA/ticketing, remote support, backup, or disaster recovery platforms is beneficial.

• Candidates without MSP experience may still be considered if they have strong relevant IT support or system administration experience.

Infrastructure & Security Experience – Preferred

• Experience with Windows Server, Active Directory, Group Policy, virtualization, or hybrid cloud/on-premises environments.

• Exposure to endpoint security, identity and access management, backup and disaster recovery, or cybersecurity operations.

• Experience with Google Workspace or other productivity platforms is an advantage.

• CompTIA A+, Network+, Security+, or relevant Microsoft certifications are beneficial.

• Experience working with vendors, ISPs, carriers, cloud providers, or other technology partners is an advantage.

• Exposure to regulated or security-conscious environments is a plus.

• Bachelor's degree in IT, Computer Science, Engineering, or a related field is helpful but not required.

Technical Troubleshooting & Work Style

• Strong problem-solving and troubleshooting skills.

• Able to investigate issues, test assumptions, and identify root causes rather than relying only on scripted fixes.

• Comfortable managing multiple priorities across different client environments.

• Understands when to resolve an issue independently and when to escalate.

• Detail-oriented and consistent with documentation, procedures, and change-control requirements.

• Comfortable learning new technologies and adapting to different client environments.

• Able to work independently while collaborating closely with senior engineering staff.

• Flexible and adaptable to evolving business requirements, client operations, and service delivery needs.

Working Arrangement & Schedule

• Work Location: Makati City, Metro Manila, Philippines.

• Work Arrangement: Onsite.

• Current Schedule: Tuesday to Saturday, 10PM to 7AM (Manila Time).

• Shift Arrangement: Night shift under the current operating schedule, generally aligned with US client hours.

The role currently follows an onsite night-shift arrangement to support US-based client operations. As the business and client requirements evolve, working schedules, shift arrangements, and operational requirements may be adjusted accordingly to support service delivery and business continuity.

We value team members who are adaptable, collaborative, and comfortable working in a dynamic managed IT services environment. Any changes to working arrangements will be communicated in line with business requirements and applicable employment policies.

Why Join?

• Gain hands-on experience supporting Microsoft 365, Windows environments, IT infrastructure, endpoint management, networking, and security operations.

• Work across different client environments and gain exposure to a variety of IT systems, tools, and operational requirements.

• Develop your technical troubleshooting, system administration, and client communication skills through practical, day-to-day experience.

• Collaborate with experienced IT professionals while contributing to ongoing technical operations and projects.

• Build a broader foundation in managed IT services while continuously expanding your technical knowledge and capabilities.